Refund and Returns Policy

At Avatexco, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to make it right.

Returns

You have 30 days from the date of delivery to return an item. To qualify for a return:

  • The item must be unused, in its original condition, and in its original packaging.
  • A receipt or proof of purchase must be included.

How to Return an Item

  1. Contact Us: Email us at info@avanicanexusllc.store to start the return process.
  2. Receive Instructions: We’ll provide return details, including the shipping address.
  3. Ship the Item: Securely pack the item and use a trackable shipping service or purchase shipping insurance for added safety.

Refunds

  • After receiving and inspecting your return, we’ll notify you about the status of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.
  • Please note that shipping costs are non-refundable.

Exchanges

For exchanges (e.g., size, color, or product changes):

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personal care items (e.g., skincare, haircare, makeup) that have been opened or used
  • Sale items (unless defective or damaged)

Damaged or Defective Items

Received a damaged or defective item? Let us know immediately:

  • Email: info@avanicanexusllc.storeWe’ll arrange a replacement or refund promptly. Photos of the damage may be requested for documentation.

Late or Missing Refunds

If you haven’t received your refund within 10 business days of approval:

  1. Check your bank account or credit card statement.
  2. Contact your bank or card issuer, as posting times may vary.
  3. If unresolved, contact us at info@avanicanexusllc.store or for further assistance.

Contact Us

Have questions about our Refund and Returns Policy?